Delivery & Refund

Delivery Policy

안녕하세요 친구들! Hello there! Great friends of NAYANA's. We are glad that you love our food and continue to support us online! We promise that we will do our best to delivery your food on time to you. If you do not stay too far from us, we will actually deliver our delicacies free of charge to you. Currently we are delivering free if you order a minimum of S$25, S$35, S$45, S$55 and S$65 for delivery distance less than 1km, 2km, 3km, 4km and 5km respectively. However, even if you don't meet the minimum order amount or stay more than 5km away from either one of our outlets, we only charge a reasonable amount below

$5 Delivery fee for:

min. order of $60 between 4-10km travel distance from our outlets, or

min. order of $70 between 10-15km travel distance from our outlets, or

min. order of $80 between 15-20km travel distance from our outlets, or

 

$12 delivery fee for:

min. order of $60 between 10-15km travel distance from our outlets, or

min. order of $70 between 15-20km travel distance from our outlets, or

 

$20 for no min. order islandwide (except Sentosa, Tuas and Jurong Island).

Refund & Exchange Policy

너무 감사합니다! Thanks to all NAYANA's friends for supporting us. We at NAYANA hope that all our friends enjoy our food, hence we are very dedicated to preparing your food to every minute details! However if we do send you any wrong order, we wish to apologise for the mixed up at our logistic end. We would love to have you inform us so that we can immediately prepare your food again to be sent to you at no extra cost! Anyway you'll get to enjoy the extra food we have sent to you...ㅋㅋㅋ​

Please also note that we do not have any refund policy, as mentioned above that any wrong order will be replaced with the right item. 죄송합니다!